Virtual Urgent Care

Virtual Urgent Care

Saint Francis Healthcare System offers convenient, virtual urgent care services for many health conditions. You can speak to a provider through a secure, interactive video visit on your smartphone, tablet or computer seven days a week. This service is for adults and children ages two and older. Anyone under the age of 18 will need to be accompanied by their guardian.

Our provider will provide you with a diagnosis, personalized care plan and prescription, if needed. Book your virtual urgent care appointment now!

Virtual urgent care is NOT for medical emergencies. For medical emergencies, call 911 or go to the nearest emergency department.

Hours of Operation

Monday-Friday: 8 am – 7 pm
Saturday and Sunday: 8 am – 5 pm

How it Works



Be seen without an appointment, why wait?



Visit with a provider from the comfort and convenience of your home, job site or office – virtually anywhere!



All you need is a smartphone, computer or tablet.

Common Conditions Treated

Providers can diagnose, offer treatment and prescribe medication, if medically necessary, for many health conditions, including:

Heart, Lung, Upper Respiratory and Dental Health

Primary Care or In-Person Urgent Care

  • Allergies
  • Asthma
  • Dental Infection
  • Laryngitis
  • Sinus Infection
  • Swimmer’s Ear
  • Upper Respiratory Symptoms (Cough, Sore Throat, Runny Nose, etc.)

Virtual Urgent Care

  • Allergies
  • Dental Infection
  • Laryngitis
  • Sinus Infection
  • Upper Respiratory Symptoms (Cough, Sore Throat, Runny Nose, etc.)

Emergency Room

  • Chest Pain
  • Difficulty Breathing

Stomach, Urinary and Reproductive Health

Primary Care or In-Person Urgent Care

  • Abdominal Pain, Nausea, Vomiting or Diarrhea
  • Evaluation for Sexually-Transmitted Infections
  • UTI (Female, 18 and Over and Not Pregnant)
  • Yeast Infections

Virtual Urgent Care

  • Abdominal Pain, Nausea, Vomiting or Diarrhea
  • UTI (Female, 18 and Over and Not Pregnant)

Mental Health

Primary Care or Virtual Urgent Care

  • Anxiety
  • Depression
  • Smoking Cessation

In-Person Urgent Care

  • Anxiety
  • Depression

Muscle and Joint Health

Primary Care, Virtual Care or In-Person Urgent Care

  • Gout
  • Muscle Strain
  • Neck Pain

Skin and Eye Health

Primary Care, Virtual Care or In-Person Urgent Care

  • Athlete’s Foot
  • Minor Burns, Cuts or Scrapes
  • Cold Sores
  • Minor Dog/Cat Scratches or Bites
  • Headlice
  • Insect Bites or Stings
  • Pink Eye
  • Rash
  • Shingles
  • Minor Skin Infections
  • Sunburn
  • Tick Bite

What You Can Expect

Here is what you can expect with Saint Francis Healthcare System Virtual Urgent Care

  • Your visit will be with a Saint Francis Medical Partners provider
  • Your After Visit Summary with instructions and notes will be available in MyChart
  • The provider you will see will communicate with your Saint Francis Medical Partners care team, including your primary care provider and specialists, for any necessary follow-up care.

Prefer an In-Person Urgent Care Visit?

  • Saint Francis offers easily accessible walk-in urgent care facilities, open with extended hours during the week and on weekends. Appointments are never needed.
  • Find Urgent Care Near You

Need a New Primary Care Provider?

Terms and Conditions

Virtual urgent care visits are offered for your convenience and to save you time by providing care through MyChart.

Should I Use Virtual Urgent Care?

A virtual urgent care visit can replace a clinic appointment or certain Urgent Care visits. You will not need to wait for an appointment or leave the comfort of your home.

Virtual urgent care visits should be used only for non-urgent medical conditions. If you need urgent medical care, please contact your clinic by phone or find a nearby urgent care center. For medical emergencies, call 911 immediately.

What to Expect During a Virtual Urgent Care Visit

After accepting these terms and conditions, you will be prompted through a series of screens to gather information, similar to an in person office visit. After entering all the applicable information and submitting you virtual urgent care, you provider will respond back to you through MyChart. Depending on your condition or reason for visit, it could take you approximately 10-20 minutes to complete these virtual urgent care screens. Please be prepared to fill in all information as you cannot save the information and resume at a later time. If you have not received a response from your provider’s office within 1 business day (weekends and holidays excluded) of submitting your virtual urgent care visit, please contact that office.

Is There a Charge or Cost for Using Virtual Urgent Care?

Just as in person office visits are chargeable services, virtual urgent care visits are as well. During this process you may be asked for demographic and insurance information. Saint Francis will file a claim to your insurance (s), if applicable, and you will receive a statement for any remaining balance owed by you.  If you do not have insurance, you will receive a statement for the uninsured patient cost. If your provider re-directs you to the clinic during the virtual urgent care visit, or if the virtual urgent care visit is not completed, you will not be responsible for any balances related to the virtual urgent care visit.

Some restrictions may apply for non-Missouri residents. Depending on your internet service provider and/or cell phone carrier, some service provider / carrier charges may apply.